Secure Home Banking Main Page

How We Protect Your Online Banking

Multifactor Authentication FAQ

Glossary

How We Protect Your Online Banking

Keeping your online financial and personal information secure and confidential remains one of our top priorities.

We ensure your privacy and security by offering technology and services designed by the brightest minds in the online banking industry.

Encryption: The privacy of communications between you (your browser) and our servers is ensured via encryption. Encryption scrambles messages exchanged between your browser and our online banking server.

Password Complexity: It is important to verify that only authorized persons log into online banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center.

We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your online banking account until you call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password).

You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:

• Birth dates
• First names
• Pet names
• Addresses
• Phone numbers
• Social Security numbers

Never reveal your password to another person. You should periodically change your password in the User Option section of Internet Banking.

Multifactor Authentication:  Security technology that protects your accounts from unauthorized access by strengthening the security of your banking session.  Multifactor Authentication protects against online fraud by providing an additional authentication ‘factor’ beyond your account number and access code.  Click here for more information on MFA.

Secure Architecture: The computers storing your actual account information are not linked directly to the Internet.

• Transactions initiated through the Internet are received by online banking Web servers.
• These servers route your transaction through firewall servers.
• Firewall servers act as a traffic cop between segments of our online banking network used to store information, and the public Internet.
• This configuration isolates the publicly accessible Web servers from data stored on our online banking servers and ensures only authorized requests are processed.

Various access control mechanisms, including intrusion detection and
anti-virus, monitor for and protect our systems from potential malicious
activity. Additionally, our online banking servers are fault-tolerant, and provide for uninterruptible access, even in the event of various types of failures.

Online Banking Features that promote Security: We provide a number of additional security features in online banking to help protect you:
Timeout: This prevents curious persons from continuing your online banking session if you left your PC unattended without logging out. You may set the timeout period in online banking's User Options screen. We recommend that you always sign off (log out) when done banking online.
Online Statements: Online statements are digital versions of traditional financial statements packaged and delivered to you securely within Internet Banking. By eliminating your paper statement, you help stop thieves from stealing your information out of your mailbox or trash.
Check Images: View an exact facsimile of your check transactions online to help prevent fraud.