Use the table below to access
specialized sections of the Electronic Funds Transfer
Disclosure:
In this Disclosure and Agreement, the words “YOU” and “YOUR” mean each
and all of those who apply for and/or use any of the electronic funds
transfer services described in this Disclosure and Agreement. The words
“WE”, “US”, and “OUR” mean Family First of NY Federal Credit Union. The
word “ACCOUNT” means any one or more deposit accounts you have with the
Credit Union, including, but not limited to, regular share savings or
checking accounts established primarily for personal, family, or household
purposes. This disclosure and agreement applies to funds transfers as
defined in Article 4A of the Uniform Commercial Code Subpart B of
Regulation J and Regulation E of the Board of Governors of the Federal
Reserve System.
The following electronic funds transfer services are available:
Preauthorized deposits of net paycheck (Direct Deposit) • Payroll
deductions • Preauthorized deposits of pension checks and Federal
Recurring payments (e.g., Social Security) • Quick Ca$h ATM (Automatic
Teller Machine) Card • PAL (Personal Account Line Audio Response) • Wire
Transfers • Visa CheckMate Card • PAT (Personal Account Terminal) Other
services may be offered in the future.
If you send or receive a wire transfer, Fedwire may be used. Regulation
J is the law covering all Fedwire transactions. All other electronic funds
transfer services are governed by Regulation E. Usage of any of these
services constitutes your acceptance of the terms of this Disclosure and
Agreement. You understand that the agreements, rules and regulations
applicable to your checking account, regular share savings account, Visa
CheckMate Card, Visa credit card and any other account remain in full
force and effect and continue to be applicable except as specifically
modified by this Disclosure and Agreement. To the extent that the terms
contained in this agreement are different than those in any other
agreement or terms of account, this agreement shall control and be deemed
to modify such other agreements or terms of account.
General Disclosures Applicable to All Electronic Funds
Transfer Services Business Day Disclosure:
Business days are Monday through Friday excluding holidays. PAL is
available 24 hours a day, 7 days a week. The service may be interrupted
for a short time each day for data processing. The business day for the
Quick Ca$h ATM Card is from 3:30 PM to 3:29 PM.
Disclosure of Account Information to Third Party: We will not
disclose information about your account or the transactions that you make,
except as follows: 1. As necessary to complete transactions; 2. To verify
the existence and condition of your account for a third party such as a
credit bureau or merchant; 3. To comply with government agency or court
orders; 4. If you give us written permission.
Account Access. Checking accounts may be accessed by the
CheckMate Card. Your regular share savings or checking account may be
accessed by any of the other available electronic fund transfer services.
All accounts may be accessed by PAL, direct deposit, payroll deduction and
wire transfers.
Documentation: a. Periodic Statements. ACH transactions are
governed by operating rules of the National Automated Clearing House
Association. In accordance with these rules, the Credit Union will not
provide you with next-day notice of receipt of electronic funds transfers
to your account. If the Credit Union received a funds transfer for you or
for other persons authorized to have access to your account, you agree
that the Credit Union is not obligated to provide you with next-day notice
of the receipt of the funds transfer. We will send notice of electronic
funds transfers in the periodic account statements which the Credit Union
will provide.
b. Direct Deposit . If you have arranged with a third party (for
example, your employer or the Social Security Administration) to make
preauthorized deposits to your account at least once every 60 days, that
third party making preauthorized deposits may have agreed to notify you
every time the party sends us money to deposit to your account. If you
have not made such an arrangement, you may telephone us and we will advise
you whether or not the preauthorized deposit has been made.
Terminal Receipt: You will get a receipt any time you make a
transaction at an ATM. back to the
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In Case of Errors or
Questions About Your Disclosure and Agreement Telephone us at: (585)
586-8225 or write: Family First Federal Credit Union 2520 Browncroft Blvd.
Rochester, NY 14625-1526 as soon as you can if you think your statement or
receipt is wrong or if you need more information about a transaction
listed on the statement or receipt. We must hear from you no later than 60
days after we sent you the FIRST statement on which the problem or error
appeared. 1. Tell us your name and account number 2. Describe the error or
the transaction you are unsure about and explain as clearly as you can why
you believe it is an error or why you need more information. 3. Tell us
the dollar amount of the suspected error 4. Give us the receipt, if
applicable (ATM transactions). If you tell us orally, we may require that
you send us your complaint or question in writing within 10 business days.
We will tell you the results of our investigation within 10 business days
after we hear from you and will correct any error promptly. If we need
more time, however, we may take up to 45 days to investigate your
complaint or question. If we decide to do this we will recredit your
account within 10 business days for the amount you think is in error so
you will have the use of the money during the time it takes us to complete
our investigation. When we ask you to put your complaint or question in
writing and we do not receive it within 10 business days, we may not
provisionally credit your account.
Please note that the 10 and 45-day time periods will be extended to 20
days and 90 days, respectively, for any transaction initiated at a point
of sale (Retail Debit) location or any transaction initiated outside the
United States.
If we determine there was no error, we will send you a written
explanation within three (3) business days after we finish our
investigation. You may ask for copies of the documents that we used in our
investigation.
Our Liability for Failure to Make or Complete Electronic Funds
Transfers If we do not properly complete an electronic funds transfer
to your account on time or in the correct amount according to our
agreement with you, we may be liable for your losses and damages. However,
there are some exceptions. We will not be liable, for instance, if: 1.
Circumstances beyond our control (such as fire, flood, or earthquake)
prevent the transaction despite reasonable precautions; 2. Through no
fault of ours, you do not have enough money in your account (or sufficient
collected funds) to make a transaction: 3. The funds in your account are
subject to an uncollected funds hold, legal process or other circumstances
restricting such transaction or payment; 4. We have received incorrect or
incomplete information from you or from third parties (i.e., the U.S.
Treasury, an automated clearing house, or a terminal owner); 5. The ATM
was not working properly and you knew about this breakdown when you
started the transaction; 6. The ATM where you were making the transaction
did not have enough cash, or cash in the denominations you requested; 7.
Your CheckMate Card or PIN, Quick Ca$h ATM Card or PIN, PAT PIN or PAL PIN
has been reported lost or stolen; has expired; is damaged so that the ATM
cannot read the encoding strip; is inactive due to non-use; is retained by
us at your request; or because your CheckMate PIN or Quick Ca$h ATM PIN
has been repeatedly entered incorrectly; 8. The transaction would exceed
your Credit Limit; 9. Your failure to complete the transaction is done to
protect the security of your account and/or the electronic terminal
system; 10. There may be other exceptions. back to the
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Provisional ACH Credit: The
Credit Union may give you credit for ACH payments before it receives final
settlement of the funds transfer. Any such credit is provisional until the
Credit Union receives the final settlement of the payment. You are hereby
notified and agree, if the Credit Union does not receive such final
settlement, that it is entitled to a refund from you of the amount
credited to you in connection with that ACH entry.
Charges for Electronic Funds
Transfers Services: All charges associated with electronic funds
transactions are disclosed in the Fee Schedule. A stop-payment placed on a
preauthorized electronic payment is subject to a fee, as disclosed in the
Fee Schedule, for each stop payment order you give. If you request a copy
of the docurnentation relative to an ATM transaction (except if the
documentation is for resolution of a billing error), a fee equal to our
reasonable cost of reproduction will be charged. Any fees charged will be
deducted from your checking or share savings account.
Change in Terms: Family
First of NY Federal Credit Union may change the terms and charges of this
Electronic Funds Transfer Services Disclosure and Agreement at any time.
You will receive written notice to the extent required by law.
Disclosure of
Funds Availability: We may place a hold for uncollected funds on an
item you deposit. This could delay your ability to withdraw such funds.
for further details see our Funds Availability Disclosure or contact the
Credit Union office. back to the
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Termination of
Electronic Funds Transfer Services: In the event you fail to comply
with any term of this agreement, any underlying agreement, any applicable
law, rule or regulation, or die or become bankrupt, we may declare all
amounts owed to the Credit Union to be immediately due and payable without
any notice. If the amount owed to the Credit Union is referred for
collection to an attorney, you agree to pay reasonable attorneys’ fees
together with actual expenditures for necessary court process. The Quick
Ca$h and the CheckMate Cards are the property of Family First Federal
Credit Union and you agree to surrender them to us upon demand. Your
privilege of using the Quick Ca$h and CheckMate Cards may be cancelled by
us at any time without cause or notice, but no such cancellation will
affect your indebtedness.
If you ask us to terminate your account or the use of any electronic
transfer service, you will remain liable for subsequent transactions
performed by any other party to your account.
Additional Disclosure
Applicable to Preauthorized Payment
If you have requested a preauthorized payment, such as insurance
premiums, health club dues, etc., from any Credit Union account, the
following information applies to you:
Initial Authorization: You can get copies of the preauthorized
payment documentation from the third party being paid at the time you give
them the initial authorization.
Notice of Varying Amounts: If your preauthorized payment may
vary in amount, the party who will receive the payment is required to tell
you 10 days before such payment when it will be made and how much it will
be. You may agree with the person being paid to receive this notice only
when the payment will differ by more than a certain amount from the
previous payments, or when the amount would fall outside certain limits
that you set.
Right to Stop Preauthorized Payment: If you want to stop any of
the preauthorized payments, call us at (585) 586-8225 or write us at
Family First Federal Credit Union , 2520 Browncroft Blvd., Rochester NY
14625-1526, in time for us to receive your stop payment request 3 business
days or more before the payment is scheduled to be made. If you call, we
will also require you to put your request in writing and get it to us
within 14 days after you call. Each stop payment notice will apply only to
that particular payment. To be sure that a third party does not bill you
again for the “stopped” payment or to cancel the entire preauthorized
payment arrangement, contact the third party.
Our Liability for Failure to Stop Payment: If you do order us to
stop one of your preauthorized payments 3 business days or more before the
transfer is scheduled, and we do not do so, we will be liable for your
losses or damages.
Liability for Unauthorized Electronic Payment: You will be
liable for unauthorized transfers made from your account by a third party.
If you believe such transfer has occurred, follow the procedure outlined
in “General Disclosures Applicable to All Electronic Services” section for
resolving
errors. back to the
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Additional Disclosures Applicable to
the Quick Ca$h ATM Card PAL (Personal Account Line) Audio Response Visa
CheckMate Card PAT (Personal Account Terminal)
Your “PIN”. You have been assigned a Personal Identification Number
(PIN) for use with your CheckMate Card and have chosen a PIN for use with
your Quick Ca$h ATM Card and/or PAL or PAT. To access these services you
may need to enter your PIN. You are responsible for the safekeeping of
your Quick Ca$h Card, your CheckMate Card, and the PINs that are used with
these cards. You agree not to disclose or otherwise make your PIN
available to anyone not authorized to sign on your accounts.
You will notify us immediately and send written confirmation if your
PIN is disclosed to anyone other than the joint owners of your account.
However, if you disclose your PIN to anyone you understand that you have
given them access to your account and that you are responsible for any
such transactions.
The ATM will seize your Quick Ca$h or CheckMate Card if you use an
incorrect PIN more than twice. If you wish to change your ATM PIN, PAL PIN
or PAT PIN, call the Credit Union for instructions.
Liability: Tell us at once if you believe your Quick Ca$h Card,
your Visa CheckMate Card; the PIN numbers that are used with these cards;
your PAL PIN or PAT PIN has been lost or stolen. Telephoning is the best
way of keeping your possible losses down. You could lose all the money in
your account plus your maximum overdraft line of credit. If you believe
that your Quick Ca$h Card, your CheckMate Card, the PINs that are used
with these cards or your PAL PIN or PAT PIN has been lost or stolen or
that someone will or may use it to transfer money from your account
without your permission, call: (585) 586-8225 or To
report a lost or stolen CheckMate Card or PIN when the Credit Union is
CLOSED you may call (800) 754-4128.
If you tell us within two business days after you learn of the loss or
theft you can lose no more than $50 if someone uses your Quick Ca$h Card,
CheckMate Card, PAL PIN or PAT PIN without permission. If you do NOT tell
us within two (2) business days after you learn of the loss or theft of
your Quick Ca$h Card or PIN, CheckMate Card or PIN, PAL PIN or PAT PIN and
we can prove we could have stopped someone from using your Quick Ca$h Card
and PIN, CheckMate Card and PIN, PAL PIN or PAT PIN without permission if
you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make tell us
at once. If you do not tell us within 60 days after the statement was
mailed to you, you may not get back any money you lost after the 60 days
if we can prove that we could have stopped someone from taking the money
if you had told us in time. If extenuating circumstances delayed
notification to us we may extend the time period.
Verification: All transactions affected by use of the Quick Ca$h
ATM Card, your CheckMate Card, PAL or PAT which would otherwise require
your signature or other authorized signature shall be valid and effective
as if signed by you when accomplished by use of the Quick Ca$h Card and
PIN, CheckMate Card and PIN, PAL PIN or PAT PIN. Deposits at an ATM are
subject to verification by us and may not be available for immediate
withdrawal. See our Funds Availability Disclosure. ATM transactions
accomplished after the close of normal business each day may take up to
two (2) business days to be posted after the date of such transactions. We
are not responsible for delays in deposit posting due to improper
identification on the deposit envelope. This identification should include
your name, Family First Federal Credit Union ’s name and your card
number.
Quick Ca$h Card: You may use your Quick Ca$h Card and PIN for
deposits, withdrawals, transfers, or inquires to your regular share
savings or checking accounts at participating ATM locations.
Point of Sale: (POS) transactions may be made at participating
retail merchants where you may pay for merchandise or other services using
your Quick Ca$h Card. Minimum transaction amount is $.01. Some merchants
may have higher minimums.
IMPORTANT: If you use your ATM card at any POS location, the
terminal may give you a choice of taking the money from checking or
savings. If you have a checking and a savings account, the money will come
from your checking account, NO MATTER WHAT BUTTON YOU SELECTED. If you
have a savings account only, the money will come from savings.
ATM Transaction Limitations: 1. Maximum cash or check deposit is
$9,999.99 per reset period. 2. Maximum withdrawal is $500 per reset
period. 3. Maximum number of withdrawals is 5 per account per reset
period. 4. Minimum withdrawal is $20.00. Some ATM’s may have higher
minimums. Participating banks or other institutions may add or remove any
or all machines or teminals or extend or limit the services provided at
the machine or terminal without notifying you beforehand. Fees and
Charges: There are certain charges for ATM services. From time to time,
the charges may be changed. We will notify you of any changes as required
by law. When using ATM’s not owned by us, you may be assessed a fee. Such
fees are imposed by the ATM owner, not your credit union.
PAL (Personal Account Line): Types of Available
Transactions--You must use your PAL PIN in order to: 1. Make transfers
between share accounts 2. Make inquiries regarding account balances, loan
payment data and payroll deduction information. 3. Transfers to make loan
payments 4. Make check withdrawals from regular share savings or checking
accounts. 5. Request an advance(s) on your MoneyLine (Line of Credit.)
Additional transactions may be offered in the future.
Limitations on PAL Transactions: There are withdrawal
limitations on Holiday Club, certificate, and IRA accounts. Other
withdrawals through PAL are unlimited to the extent you have funds
available in your account or from your Line of Credit.
VISA CHECKMATE CARD: You may use your CheckMate Card to make
purchases at any merchant that accepts Visa cards or get a cash advance at
any financial institution that accepts Visa. You may also withdraw cash
from your checking account at ATMs that have the Visa logo. All services
may not be available at all locations. A maximum of nine (9) transactions
may be made per day, of which five (5) may be ATM withdrawals. You may not
exceed five (5) ATM withdrawals per day with the CheckMate
Card. back to the
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PAT (Personal Account Terminal): Types of available
transactions: 1. Make transfers between share accounts of the same base
number. 2. Transfers to make loan payments. 3. Apply for a loan. 4. Make
inquiries regarding account balances, loan payment data and payroll
deduction information. Additional transactions may be available in the
future.
Additional Disclosures
Applicable To Wire Transfers
If you give the Credit Union a payment order which identifies the
beneficiary (recipient of the funds) by both name and identifying account
number, payment may be made by the beneficiary’s financial institution on
the basis of the identifying account number, even if the number identifies
a person different than the named beneficiary. If you give the Credit
Union a payment order which identifies an intermediary or beneficiary’s
financial institution by both name and an identifying number, a receiving
financial institution may rely on the number as the proper identification
even if it identifies a different person than the named financial
institution.
The Credit Union may establish, from time to time, security procedures
to verify the authenticity of a payment order. You will be notified of the
security procedure, if any, to be used to verify payment orders issued by
you or for which your account will be liable. You agree that the
authenticity of payment orders may be verified using that security
procedure unless you notify the Credit Union in writing that you do not
agree to that security procedure. In that event, the Credit Union shall
have no obligation to accept any payment order from you or other
authorized parties on the account until you and the Credit Union agree, in
writing, on an alternate security procedure.
If the Credit Union becomes obligated under Article 4A of the Uniform
Commercial Code to pay interest to you, you agree that the rate of
interest to be paid shall be equal to the dividend rate, applicable to the
account at the Credit Union to which the funds transfer should have been
made or from which the funds transfer was made. back to the
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