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We are always looking for new ways to improve service to our members. Tell us what you like or don't like, new services you'd like to see, as well as anything you think should be changed and expect a response within one full business day.
Member Services
Penfield Branch Manager
Perinton/Webster Branch Manager

Branch Hours:
Monday - Thursday:
9:00 am - 4:30 pm (Lobby)
9:00 am - 4:30 pm (Drive-up)
9:00 am - 5:00 pm (Call Center)

Friday:
9:00 am - 6:00 pm

Saturday:
9:00 am - 1:00pm


Wednesday, December 24, 2008
Christmas Eve Day
Open 9:00 am - 1:00 pm

Wednesday, December 31, 2008
New Year's Eve Day
Open 9:00 am - 3:00 pm


Closings:

Tuesday, January 1, 2008
New Year's Day

Monday, January 21, 2008 Martin Luther King Day

Monday, February 18, 2008 President's Day

Monday, May 26, 2008 Memorial Day

Friday, July 4, 2008 Independence Day

Monday, September 1, 2008 Labor Day

Monday, October 13, 2008 Columbus Day

Tuesday, November 11, 2008 Veterans Day

Thursday, November 27, 2008 Thanksgiving Day

Thursday, December 25, 2008 Christmas Day

 

Main Office Location: map
Family First Federal Credit Union
2520 Browncroft Blvd.
Rochester, NY 14625-1526

Perinton Branch: map
6800 Pittsford Palmyra Road
Cedarwood Office Park, Suite 150
Fairport, NY 14450

Webster Branch: map
850 Ridge Road
Webster, NY 14580


ATM Finder:
Credit Union members can take advantage of hundreds of surcharge-free locations throughout the Rochester area including all ESL locations!

Find LOCAL surcharge-free ATM's.

Search our NATIONAL network of surcharge-free ATM's.


Phone & Fax Numbers:
Local: (585) 586-8225
Toll Free: (800) 356-1101
Fax Penfield Office: (585) 586-0915
Fax Perinton Office: (585) 421-0525
Fax Webster Office: (585) 671-8915

Telephone Banking (P.A.L.):
(585) 383-1000


Lost or Stolen Visa/Debit Cards:
To report a lost or stolen Debit Card when the credit union is closed call: (800) 754-4128
During Business Hours: (800) 356-1101

To report a lost or stolen Credit Card when the credit union is closed call: (800) 682-6075
During Business Hours: (800) 356-1101


Online Help
In an effort to provide our members with the best possible products and services, we have put together an online help document for signing into the Family First Federal Credit Union's online banking. There may be specific browser and security settings that need to be changed to access the on-line banking system. Please click on the link below to access the online help. Please note: these settings may affect access to other web sites and should be tested before making any changes to your settings. Click here for Online Help.


 

Supervisory Committee

 

Board Chairman

 
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