The Family First Mortgage Staff

Take a second to get to know our friendly and experienced full service staff. With over 40 years of combined experience, they have a wealth of knowledge available to you. Members of our department are also fluent in Spanish. See what our members have to say, click here.

Discover how easy getting a mortgage can be. Stop by or contact our Call Center at (585) 586-8225 or toll free at (800) 356-1101 for an appointment.

The Mortgage Processor guides you from application to closing keeping you informed and up to date. He/she completes approval and closing documentation, gathers supporting documentation and coordinates the process with the borrower(s), realtors, attorneys and other parties involved as applicable.

The Mortgage Servicer is your support after closing. He/she is available in person or over the phone to provide information on your mortgage balance, payments, escrow account, statements or just answer general questions about your mortgage.